Healthcare in the United States has always been better as compared to other developed countries. The medical treatment in the United States has made an astonishing improvement over the year; however, that has been some inefficiency and ineffectiveness in the package in delivery of the treatment. The treatment and Healthcare facilities are yet to become consumer-friendly. The problems could range from Medical errors, which one of the highest reasons for death in the United States to the Healthcare cost. The amount spent by the United States in the Healthcare area is about 1/6 of the gross domestic product, and the number continues to grow faster than the economic growth. It, in turn, threatens the free, economical future of the Government and businesses. Despite the numbers, there are still 40 million people without Health Insurance.
With some innovations in delivering the Healthcare facilities, it is becoming effective and convenient for the companies to deliver less expensive treatment thereby empowering the Healthcare customers to adapt to the treatment. The health Plans by the companies like HCA in where are the customers in the Service Delivery process receiving a low-cost treatment with detectable insurance. It is giving greater control for them over there spending regarding personal Healthcare. Likewise, they also focus on becoming user-friendly making the treatments is here and accessible for most of the people.
Providing feedback to health service providers
This company encourages customers to provide feedback to their service providers and raise a complaint if they have any. There are several complaint processes available to the concern and any grievance that is experienced by the customers related to the facilities and services provided by the company will be immediately addressed. The team believes that there is a consumer complaint process for reason and that is to be used as a positive means for making sure there are improvements in the healthcare system. This further ensures that health care delivery is as effective as it is for all.
Many individuals self-diagnose themselves whenever they see symptoms of any illness. They use Google to see what the symptoms indicate and they take the respective medicines prescribed by Google. This practice is very dangerous and lethal as the wrong medication can lead to death. This problem has been averted by web doctors who provide expert advice. The patients can just follow the same procedure but instead, ask it to the web doctors.
Process In Customer Care
To make sure the process is clear, there is a break down here.
Before the customer makes a complaint, he should take some time to figure out exactly what was happened and take some notes regarding the key details. This will ensure that the customer has all the details of whatever the customer care executive might ask for to provide better services. If there is another person involved in the process, it is wise to have them as support while writing a complaint.
When the customer experiences a problem, he is expected to talk to this type of Health Care provider immediately and insertion. It could be either a nurse practitioner or any staff he could have met at the premises and had some contact with during the health service time there. The customer needs to list out the specifics of the situation for the customer care executive to handle the idea in a better manner.
If the customer feels that they have not been listened to enough for the concerns that have not been properly at rest, then the customer engagement team in the nearest HCA facility quality of Greater help. If the complaint is about a registered practitioner, they can always write a report to the health practitioner regulation agency of the particular country to raise the concern of the behavior anything that could have been a risk to you.
Providing Feedback to HCASA
The mission of the company is to engage the customers and provide proper Healthcare services in order to achieve safe care that is consumer-centered for all the citizens. This is why the company welcomes feedback and it could be either complaints or compliments. As for complaints, the above given is a detailed guide of what to do if the customer has a complaint. The team ensures that they are from enough to provide transparent and effective resolution whenever a customer comes with a complaint. The team also would like to ensure that they have the right to choose and provide the feedback and it could be via email or phone or in any mode of communication feasible. They believe that delay in their work may make them face heavy losses and cost their public image and goodwill. So it is just a waste of both money and time. Therefore it is very important to find the right kind of officials who would help the client to be free from the implications as soon as possible and also save both its money and time.
The team follows a proper idea as to how customers should be treated and they have a particular policy is designed to provide the kind of services that the customers would require. In that case, they will be more than willing to listen to the complaints and problems whatever the customers bring to the premise and provide a solution that is satisfactory and feasible. However, the team is very focused on not giving any space to the customers to raise complaints by providing proper services to the people with care and compassion. Healthcare organizations must be completely and easily accessible to the public. The patients are the customers for healthcare organizations and thus they must be physically accessible to the patients. If a private practice or a clinic is located in a far-off place near the outskirts of a city, the patients will not have easy access to it. Thus, making sure that the location of your organization is out in the open is a very important strategy to use in order to attract customers.